FAQ

How can I buy your stuff?
You can buy me directly, at my online shop or at my etsy shop.The items in the store are ready to sent 

Payment Methods?
- if you buy in my Tictail shop you can pay via paypal or with credit cards via paypal
- If you buy in my etsy shop, you may choose the Direct Checkout option (the payment method that offers buyers multiple payment options including credit card, debit card)

- You can also pay by bank transfer within European Union (If that is the case please sent me an email: matildebeldroega@hotmail.com)

All the items are sent by registered mail with tracking number, in order to assure a safe delivery, exept books and pins, witch will be sent by regular mail 

Border fees are not included in shipping prices

Do you accept orders? 
Yes I do! Orders allows customization. If thats what you´re looking for please contact me to my e-mail addresses: matildebeldroega@hotmail.com, to check if I can accept your order and discuss your idea

How to order?
After you tell me which item you want to order, I´ll send you my price list. 
you may choose the size and all the features that you would like to see in your item (customized orders are a little more expensive. In such cases I´ll presented to you a detailed estimate). 
The payment must be done when the order is taken. 

How long does it take between order and delivery? 
That depends on the order and on the workload I have at the moment. Generally, except during the Christmas season, it takes me on average a month or a month and a half (please, contact me for confirmationt)

Do you ship worldwide?
Yes, sure!
All the items are sent by registered mail with tracking number in order to assure a safe delivery, (exept books and pins, witch will be sent by regular mail)

I´d like to sell matilde beldroega items in my store. You sell wholesale? 
Yes I do! Thank you for your interest. Please, contact me by e-mail to discuss your proposal.

Can I put a link on my website/blog to your website ?
Sure, thank you!

Can I use your photos on my blog / site?
Yes, if properly identified and credited
If you want to use any of my photos for any purpose other than that, please ask me for permission.

Where can I find the patterns of the Matilde Beldroega dolls?
My patterns are always created by me and they are not available to the general public. However, at the moment I´m working on two patterns with toturial for comercial purposes